When a customer has paid for a product or service via DIBS, an authorization occurs. An authorization involves checking and reserving funds on the customer’s account. When this is successfully done the payment will have the status "New" in DIBS Administration. When a product or service is ready to ship, you complete the payment by activating it. Activating a payment ensures that funds will be transferred to your account. New payments are listed under the “New” tab. You should also find a “Quick-action” menu button on each listed payment. “Quick-action” gives you the opportunity to:
- Use this action to transfer funds from your customer’s account to your account, when a product or service is ready to be shipped.
- Some credit card acquirers compile multiple payments and execute activations in batches rather than individual payments. If the acquirer supports batches, an activated payment will be marked as “Queued for Activation” and will be moved to the “Activated” tab when the batch has been processed. Until then you can abort the queued activation.
If the payment is marked as “Queued for activation” it is possible to regret the action by clicking “Abort”.
Edit and activate
Use this action when you need to withdraw a smaller amount from a card payment than initially expected. It is not possible to enter a higher or negative value. Please note, that a payment can only be activated once, even if you activate a lower amount. The rest of the ordered amount will be “lost”. Also note that it is not possible to edit the amount on invoice payments. This feature for invoice payments will be available in the future.
Use this action when you do not want a payment to be activated, e.g. if a customer regrets their purchase, or if you for some reason cannot deliver the customer’s order. The entire payment will be cancelled and transferred to the “Cancelled” section. It is not possible to regret this action. This action will also attempt to remove the fund reservation from the customer’s credit card.
It is also possible to compile payments by checking one or more payments on the list and initiate an action in the action bar below the list. The action bar is intended for bulk operations and will therefore not support editing amounts. If you wish to edit an amount you must use the payment’s “Quick-action”-button. The action bar also contains an export function where you can create a downloadable CSV-file containing payment information for the selected rows.