This is where you can find all payments that are currently in the activated state. When a payment is activated, funds have or will be transferred to your account. Every activated payment contains the field “Quick-action”. In “Quick-action” you have the opportunity to:
Refund / Edit and Refund
- Use this action to refund a customer’s purchase. Enter any amount you like for a full or partial refund (partial refund is only available for card payments. We are working on a solution for invoice payments as we speak). It is possible to refund parts of the activated amount more than once, as long as the total refund does not exceed the activated amount. Please note that only card payments support partial refunds.
- “Queued for refund” indicates that a payment will be processed as part of a batch consisting of multiple payments. When your acquirer has processed the batch, the customer will be refunded the designated amount. Until then, you can “Abort” the queued refund.
- If you have signed a DIBS Account contract, you may experience that a refund is declined. This event will happen if you do not have sufficient funds on your current balance. Read more about failed actions in our FAQ – Failed actions.
If the payment is marked as “Queued for Refund” it is possible to regret the action by clicking “Abort”.
It is also possible to process multiple payments simultaneously by choosing multiple payments from the list and selecting an action from the action bar below the list. Using the action bar is intended for, but not limited to, bulk operations. The action bar also contains an export function where you can create a downloadable CSV-file containing payment information for the selected payments.