Even though you cancelled the transaction, the money might still be reserved by the acquirer or the customers' bank. DIBS, or the acquirer, will not be able to release the reservation. According to which bank the customer has, the bank might be able to manually release the reservation.
The bank will automatically release the reservation after approximately 30 days maximum. Only the customer's bank can tell if the reservation can be released earlier.
Why is the money still reserved on the customer's account, even though the transaction was cancelled?
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