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  1. DIBS Payment Services
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  3. FAQ

FAQ

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  • How do I integrate my e-commerce system with DIBS?
  • Is it possible to upgrade my existing DIBS subscription?
  • I want to add more payment options in the payment window. Is this possible?
  • I want to personalize the payment window. Is that possible?
  • I can find an order from a customer in my shop-system but not in DIBS Administration. What happened?
  • How do I change to another acquirer?
  • What is the status of my acquirer agreement?
  • What is a suspect payment?
  • Why do I get this error message? “No paytype(s)! Missing test parameter? Payment could not be completed”
  • Callback: How often and how long will DIBS try to resend a callback if the first attempt failed?
  • Where can I find the phone number for my acquirer?
  • I made a refund, when will the money be present on the customer's account?
  • A transaction has been captured, why is the money not present on my bank account?
  • Why is the money still reserved on the customer's account, even though the transaction was cancelled?
  • Where can I find my DIBS merchant ID?
  • Which email is attached to my DIBS administration?
  • My DIBS login is locked, how can it be unlocked?
  • What is my username for the DIBS Administration?
  • How do I change my password for the DIBS administration?
  • How do I integrate a PayPal solution?
DIBS Payment Services