FAQ
- Error message while saving data in Meta
- Sportspay
- How do I integrate my e-commerce system with DIBS?
- Is it possible to upgrade my existing DIBS subscription?
- I want to add more payment options in the payment window. Is this possible?
- I want to personalize the payment window. Is that possible?
- I can find an order from a customer in my shop-system but not in DIBS Administration. What happened?
- How do I change to another acquirer?
- What is the status of my acquirer agreement?
- What is a suspect payment?
- Why do I get this error message? “No paytype(s)! Missing test parameter? Payment could not be completed”
- Callback: How often and how long will DIBS try to resend a callback if the first attempt failed?
- Where can I find the phone number for my acquirer?
- I made a refund, when will the money be present on the customer's account?
- A transaction has been captured, why is the money not present on my bank account?
- Why is the money still reserved on the customer's account, even though the transaction was cancelled?
- Where can I find my DIBS merchant ID?
- Which email is attached to my DIBS administration?
- My DIBS login is locked, how can it be unlocked?
- What is my username for the DIBS Administration?
- How do I change my password for the DIBS administration?
- How do I integrate a PayPal solution?