Fraud protection

From time to time, frauds are made when it comes to credit card payment on the internet. Typically, the fraud consists in someone gaining access to the card number and expiry date of someone else’s card. 

“Fraud Protection” can help you identify these cases! You should note though:

• That there are no guarantees that the fraud protections will identify an actual fraud.
• That there are no guarantees that a payment identified as a possible fraud by the fraud protection actually is a fraud. 

The philosophy

The philosophy behind “fraud protection” is that ALL authorisations are accepted by DIBS and that it is up to the shop owner to evaluate whether or not you wish to carry out the order whereby capturing the transaction. 

You may for example base this evaluation on one or more of the following reasons:

• Phone the buyer and check the order.
• Send the buyer an e-mail and ask for confirmation.
• Ask the buyer to fax you a copy of the card of his or her medical certificate.

Look up the buyer on www.krak.dk or similar services.

If an order gives you reason to doubt its authenticity, it is a good idea to send the goods "cash on delivery" and not make a capture of the transaction. The fraud protection helps you identify payments that MAY be doubtful. Whenever such a payment is located by the fraud protection, a red dot appears next to the transaction. Moreover, you cannot capture the transaction like you normally do. Instead of the usual “Capture” and “Renew” buttons you have to click “Suspicious”. This link directs you to a description of why the transaction ranks as suspicious. Here, you will be able to make the capture, if you evaluate that it is valid. 

Setting up “Fraud protection” If you want to make use of the fraud protection, you have to add it yourself. You do so by choosing (Set-up + Fraud protection). You can have DIBS warn you whenever:

• An order has failed more than once
• A payment is sent off from a suspicious IP-number
• A payment is made with a suspicious payment card.